Frequently Asked Questions

 DELIVERY 

How long does delivery take ?
We will strive to deliver your order as quickly as possible. If the items ordered are in stock we will have your order posted out to you within 24 hours.
Engraved orders can take 10- 21 days.

If your order is required urgently, please enquire here first as to stock availability.

What are my delivery options ?
​​​​​Our Standard Delivery is FREE OF CHARGE. (Standard Delivery = Second Class Royal Mail)

Additional service charges should you require them, please message us to arrange this:
Guaranteed UK Next Day Delivery = £ 6.70
Guaranteed UK Saturday Delivery = £11.04
Tracked and signed Airmail (Europe) = £8.48
Tracked and signed Airmail (Outside Europe) = £9.38

If you are placing an order for delivery outside of the UK, please contact us beforehand to confirm our shipping rates.

Where do you deliver ?

We deliver worldwide. If you are placing an order for delivery outside of the UK, please contact us beforehand to confirm our shipping rates.

How can I track my order ?

If you have chosen to pay for guaranteed delivery, we will send you the tracking details.

Can my delivery address be different to my billing address ?

Yes. Please ensure you have entered the correct address in the delivery section.

ORDERING

How do I place my order ?

To place an order please choose your desired item(s) and add to your shopping basket. Once you are satisfied with your selection, please follow the instructions on the checkout page to complete your order. As soon as you confirm your order and submit the payment, an automated e-mail confirmation will be sent to you.

Can I place an order over the telephone ?

Unfortunately at this present time,  we cannot take payment over the telephone

Payment Methods

All payments are taken through Paypal.  You do not need a Paypal account to do this, as all major cards are accepted.

If for any reason you experience a problem whilst trying to pay, please message us at : here and we will email an invoice to you instead.

Can I cancel my order ?

If you change your mind about your order,  please message us asap and if we haven't already posted your order out to you, we will arrange a refund.

However, should it be for a personalised item and the engraving has already been completed, we will be unable to make a refund.

How will my order be packaged ?

We package all of our bracelets and necklaces in a gorgeous box tied with a ribbon to make it extra special.  Charms are presented in a beautiful gift pouch.

 

RETURNS

How can I make a return ?

Please return within 14 days, the item must be as new.

Please note that personalised items cannot be returned unless faulty.

Please message us here to arrange a return.

GIFT CARDS

How are they presented ?

The gift voucher will be posted out to you.  If you would like it posted to somebody else, please make sure we have the correct address.

How do I redeem my gift voucher ?

Please message us at here and we will arrange this for you.

Is there a delivery charge for Gift Vouchers ?

No.

Our Jewellery​​​​​​

Charming Rewards prides itself in giving excellent customer service and providing high quality products. It is our aim to create beautiful items of jewellery to inspire and reward your achievements. We strive to provide a pleasurable and easy shopping experience, with all the security that you would expect. We aim to give a first class service and provide high quality products. If we fail to do this in your opinion  PLEASE do let us know. We can then improve our service and hopefully in return you will happily recommend us to your family and friends.

Hallmarking

In the UK it is illegal to sell or describe any item as Gold, Silver, Platinum or Palladium unless it is hallmarked* A UK hallmark is struck by an independent assay office and guarantees the precious metal content of the item you are buying. Sellers in contravention of the law may be prosecuted and could face fines or imprisonment.
*Silver items under 7.78g are exempt from Hallmarking so many of our charms are not Hallmarked.
For more information from the British Hallmarking Council download :


http://www.gov.uk/government/publications/hallmarking-act-1973

How do I care for my jewellery ?

All silver will tarnish over time, especially when in contact with perfume, body lotion etc. However, a simple rub with a silver polishing cloth will have it shiny again.

Please do not get leather items wet.

Warranty

Our charms & accessories are of the highest quality. We personally design each item and they are produced for us by our highly skilled and experienced jewellers.  Wherever possible the charms are handmade.  Some of our more intricate designs are machine made to enable the detail required on each charm to be perfect.  We have 100% guarantee on all of our silver products. Our leather items are guaranteed for six months, providing the care instructions listed above are adhered to.

My jewellery is faulty

In the unlikely event that you have a faulty item, please contact us here

We hope that we have answered all your questions here.  If there is something else that you would like to know, please do not hesitate to contact us here