Charming Rewards prides itself in giving excellent customer service and providing high quality products. It is our aim to create beautiful items of jewellery to inspire and reward your achievements. We strive to provide a pleasurable and easy shopping experience, with all the security that you would expect. We aim to give a first class service and provide high quality products. If we fail to do this in your opinion  PLEASE do let us know. We can then improve our service and hopefully in return you will happily recommend us to your family and friends.


Warranty

Our Products and Warranty
 
Our Charms and Accessories are of the highest quality.  We personally design each item and they are produced for us by our highly skilled and experienced Jewellers.   Wherever possible the charms are handmade.  Some of the more intricate designs are machine made to enable the detail required on each charm to be perfect.
We have a 100% guarantee on all of our silver products.  All silver will tarnish over time, especially when in contact with perfume, body lotion etc., however, a simple rub with a silver polishing cloth will have it shiny again.   Our leather bracelets are guaranteed for six months from date of purchase,  provided that the simple care instructions are adhered to i.e. do not get the leather wet or let it come into contact with skin lotions etc.
In the unlikely event that you are unhappy with your purchase please email us.  We pride ourselves on our customer service and our wish is that all of our customers are extremely happy with their Charming Rewards keepsakes and happy to recommend us to others.

 

In the unlikely event that you have a faulty item please message us at admin@charmingrewards.co.uk

Hallmarking

In the UK it is illegal to sell or describe any item as Gold, Silver, Platinum or Palladium unless it is hallmarked* A UK hallmark is struck by an independent assay office and guarantees the precious metal content of the item you are buying. Sellers in contravention of the law may be prosecuted and could face fines or imprisonment.
*Silver items under 7.78g are exempt from Hallmarking so many of our charms are not Hallmarked.
For more information from the British Hallmarking Council download :

http://www.gov.uk/government/publications/hallmarking-act-1973